“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing
of all, or part of information technology service needs such as 24x7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose
primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a
need for proprietary tools, or platforms.